Our communications code

This Code was created for ESL Works employees. we hope it’s helpful for your team too.


We knew early on that in order to be a leader in building collaboration and productivity tools, we had to develop a code for strong internal communication. Our code is a guideline. It isn’t meant to replace an individual’s voice. It’s a simple idea that stems from three objectives: Agree on how we communicate with each other. Ensure that our clients are getting the highest degree of hospitality without much fuss. Develop an effortless experience for our users.



ESL Works code

Yes, and…

Borrowed from improv, “yes and” is a replacement phrase for “but”. Yes And rejects rejection. It accepts all possible answers and ideas while turning toward additional ones. Conversations that use “yes and” end better because everyone’s voice is heard.

, yet.

“Comma Yet” as we sometimes call it. The mark of a leader and good decision maker is their ability to say “no”. We agree. We also think that sometimes ideas are not a “no”, they’re just a “not yet.” Comma Yet is a quick way to end a sentence with vision. The way we like it.

And so,

This one’s about action items. Never leave an email “un-actioned”. Whether you’re writing or saying information, those words are ideally followed by an opportunity to move forward and get something done. We are a startup after all! And so, with new information comes next steps.


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