“We know what the hidden costs of attrition are, and we know what the hidden costs of unhappiness in the workplace are. So our approach to controlling labor has always been one of doing as much as we can, including spending money on making the work place attractive, and thoughtful and approachable.”
Kait Goalen | Executive Director, Ashley Christensen Restaurants
A question like "Where's Francisco?" can often lead to a blank stare. That's because questions with WH require a complex answer: "He’s upstairs" or "She's in the locker room."
Change these questions with “where” into yes/no questions. Try…"Is Francisco upstairs?" (Answer: No). "Is Fransisco in the locker room?" (Answer: Yes!).
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